Refund & Returns Policy

Effective Date: March 13, 2025
Brand Khun
Website: BrandKhun.com
Email: [email protected]
Address: 37 Watchiratham Sathit 39/1, Bang Chak, Phra Khanong, Bangkok, Thailand 10260

1. Introduction

At Brand Khun, we value customer satisfaction and strive to provide high-quality digital products for eCommerce and Direct-to-Consumer (DTC) brands. Due to the nature of digital products, our refund and return policy is designed to be fair while protecting our intellectual property.

2. Refund Eligibility

As our products are digital and delivered electronically, we generally do not offer refunds once the product has been accessed, downloaded, or delivered. However, refunds may be considered under the following circumstances:

  • The digital product was not delivered due to a technical issue on our end.
  • The product is significantly different from the description or preview provided on BrandKhun.com.
  • A duplicate purchase was made accidentally.

If you believe you qualify for a refund, please contact us at [email protected] within 7 days of your purchase with proof of the issue.

3. Non-Refundable Situations

Refunds will not be granted under the following circumstances:

  • Change of mind after purchase.
  • Lack of technical knowledge to use the digital product.
  • Failure to download or access the product due to issues on the customer’s end (e.g., incorrect email entry, incompatible software, or device limitations).
  • Partial use of the product (e.g., some features accessed or downloaded).

4. Requesting a Refund

If you believe your situation qualifies for a refund, please follow these steps:

  1. Contact us at [email protected] with your order number and details of the issue.
  2. We will review your request within 5 business days.
  3. If your request is approved, the refund will be processed via the original payment method within 7-10 business days.

5. Product Access and Revocation

If a refund is granted, access to the digital product will be revoked immediately. This includes:

  • Disabling any license keys or login credentials provided.
  • Removing access to online resources or downloadable files.
  • Prohibiting further use or distribution of the refunded product.

6. Chargebacks and Disputes

If you initiate a chargeback without first contacting us for support, we reserve the right to dispute the claim. Chargebacks filed for invalid reasons may result in restricted future purchases from BrandKhun.com.

7. Contact Us

For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

  • Email: [email protected]
  • Address: 37 Watchiratham Sathit 39/1, Bang Chak, Phra Khanong, Bangkok, Thailand 10260

We appreciate your understanding and support. If you have any concerns about our digital products, we encourage you to reach out before making a purchase so we can help you make an informed decision.

Thank you for choosing Brand Khun! We are committed to providing valuable digital solutions for your eCommerce and DTC brand growth.